I'm so thankful that Rulana and Juan responded to the transport request of our dog Bucky. They had an upcoming delivery near our pickup location and a subsequent pickup just south of our destination. As such, they were able to fit our dog in and offer an amazing price. The price, however, is not the primary reason that we chose them. The first thing that drew me in was the USDA certification (not just registration). This shows that they went through the long process to qualify for the certification plus it gave me an idea of the measures that they would take to transport our dog. Second was the timely responsiveness to my questions from my first communication through my ultimate decision to select them. This communication continued after I selected them. They picked up our pet when they said they would, provided photos and videos at every stop along the way (including dog parks), provided live GPS coordinates throughout the trip, and stayed in constant communication with us. They delivered Bucky much quicker than expected in great condition and high spirits. After delivery, Rulana took extra time to give us a tour of their van and the USDA-defined measures that they use to ensure safe transport of their furry guests. I highly recommend R & J Dragonfly Express Pro Transport and will definitely use them in the future.